How Do I Unblock Camera and Microphone Access?

Laptop/Desktop/Chromebook Users

Google Chrome users

Open app.kiddom.co and click the settings button in the top left of the address bar (it will be right before the URL):

A browser address bar displays the URL

In the box that opens, check to see if the camera & microphone permissions are toggled on.

Browser settings for app.kiddom.co showing toggles for camera, microphone, notifications, pop-ups, and redirects. A button to reset permissions is visible.

If they don't appear, click "Site Settings". This will open the site settings in a new tab. Locate the "Camera" and "Microphone" sections and ensure they are set to "Allow". You may need to refresh your browser after updating permissions.

Settings screen showing

Firefox Users

Go to app.kiddom.co
Click the settings button in the top left of the address bar (it will be right before the URL):

A browser showing Firefox Voice permissions, with a pop-up indicating that microphone use is allowed.

For the microphone and camera settings, click the X next to Allowed, Allowed Temporarily, Blocked or Blocked Temporarily to clear the status so that Firefox will ask again for permission when you next visit the site.
Refresh the page.

Apple Safari and Microsoft Edge Users

Currently, Kiddom does not support the use of Safari or Edge browsers. Please use Chrome or Firefox.

iPad Users

The first time an assignment requests a recording or picture response for a student, the iPad will prompt the students to allow the user to allow the browser to use the camera and/or microphone. By selecting "Allow", the student will be able to use their iPad's camera and microphone to upload media files.

Pop-up on a camera screen asks for access permission to the camera for Chrome, with options to

To adjust the microphone and camera settings for an iPad:

Go to the iPad's Settings Menu.
Select Privacy & Security.
Open up the settings for the Camera or Microphone.
You can toggle the camera/microphone setting on or off for the browser (Chrome, Firefox, etc.).

Still not working?

If you cannot update these settings, please check with your administration or technology specialist.