Check Browser and Keep Systems Updated
For the best experience with an internet browser, we recommend using the most recent version of Google Chrome and Operating System.

How do I update my Chrome browser?

Google Chrome:
Chrome is automatically updated when you close and reopen your browser; however, if you haven't closed it for awhile, it may need an update.

  1. On your computer, open Chrome.
  2. At the top right, click the three dots, More icon. 
  3. Click Update Google Chrome. If you don't see this button, you're on the latest version.
  4. Click Relaunch.

Resource: Google Support

How do I update my Operating System [OS]?

Mac OS:
To check for Mac software updates, open the App Store app on your Mac. Click Updates in the App Store toolbar, then use the Update buttons to download and install any updates listed.

Further Details and Resources: Apple Support

Microsoft Windows:
Microsoft suggests to enable automatic updates. Which, depending on your prior version may be different. See the steps via Microsoft's FAQ.

For Update and Purchasing Details visit: Microsoft Support

Hard Refresh

What is a hard refresh?

A hard refresh clears your cache, which helps you load the most recent version of a page. This may be helpful if you are not seeing tools functioning properly like drag and dropping assignments or changes to your page.

How do I do a hard refresh?

Chrome - Windows/Linux:

  • Windows: Hold down [Ctrl] and click the [Reload, Refresh button] which is next to the website URL - see above
  • Or, hold down Ctrl and press F5.

Chrome - Mac: 

  • Hold ⇧ Shift and click the Reload button. 
  • Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.

Mozilla Firefox - Windows: 

  • Hold the Ctrl key and press the F5 key.
  • Or, hold down Ctrl and ⇧ Shift and then press R.

Mozilla Firefox - Mac: 

  • Hold ⇧ Shift and click the Reload button.
  • Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.

Still Experiencing Problems?

If you're still experiencing something wrong with Chrome,  try switching to Incognito mode and logging into Kiddom from there. To switch to incognito mode, click "File" then "New Incognito Window." 

If the problem no longer persists in Incognito mode, it's because of a browser cookie issue. Delete your cookies to continue browsing while off Incognito.

To delete your cookies from Google Chrome, click "History" then select "Show Full History." From there, select "Clear Browsing Data."

If you take these steps and still experience glitches, please reach out to us at and we'll investigate as soon as possible.

Additionally, you can message us directly by clicking the chatbox on the bottom left of your screen. 

Pop-Up Permissions

Sometimes permissions set by tech, admin, etc. can impact content. In order to allow access, your pop-up permissions may need to be disabled for our site or a third-party content provider. Check on your browser for further steps:


  1. On your computer, open Chrome.
  2. At the top right, click the three dot More menu .
  3. Click Settings.
  4. At the bottom, click Advanced.
  5. Under "Privacy and security," click Content settings.
  6. Click Popups.
  7. Turn Allowed on or off.

Mozilla - Firefox

To access the pop-up blocker settings:

  1. Click the menu button  and choose Preferences.
  2. Select the Privacy & Security panel.
  • Under the Permissions section, uncheck the box next to Block pop-up windows to disable the pop-up blocker altogether.

A click on Exceptions… opens a dialog box with a list of sites that you want to allow to display pop-ups.

Check Status Page
You can always check our Status page to see if there we're experiencing any service interruptions.

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